Responsible gambling

Responsible Gaming at Bwin

Bwin is committed to providing a safe and responsible gaming environment for all our players. We understand that gaming can be entertaining, but it's essential to maintain control over your gaming habits.

Self-Exclusion and Cooling Off Periods

If you feel that your gaming activities are negatively impacting your life, we encourage you to take a break or exclude yourself from playing altogether. Our self-exclusion feature allows you to block access to your account for a specified period of time (from 24 hours to 6 months) or permanently.

Additionally, if you need to step away from gaming temporarily, our cooling off periods allow you to lock out your account for 7 days.

Deposit Limits

We recommend setting deposit limits to control the amount of money you spend on gaming. You can set a daily, weekly, or monthly limit to suit your needs.

Time-Out and Session Reminders

To help you maintain a balance between gaming and other aspects of life, we offer time-out features that allow you to take regular breaks from gaming. These time-outs can be set for 24 hours, 7 days, or 30 days.

Session reminders also provide an alert when your session exceeds a specified duration, helping you stay in control.

Account Closure

If you're experiencing problems related to gaming addiction or if you simply want to close your account, please contact our support team. We'll help you through the process and ensure that all necessary measures are taken to prevent unauthorized access.

Responsible Gaming Tools

Bwin provides a range of responsible gaming tools, including:

• Deposit limits
• Time-outs (24 hours, 7 days, or 30 days)
• Self-exclusion (24 hours to 6 months or permanent)
• Cooling off periods (24 hours to 7 days)

We also recommend the following external resources for support and guidance:

• GamCare: www.gamcare.org.uk - a UK-based charity providing advice, support, and treatment for problem gamblers.
• Gambler's Anonymous: www.gamblersanonymous.org - an international fellowship of people who share their experience, strength, and hope with each other to recover from compulsive gambling.

Bwin's Commitment

We're committed to promoting responsible gaming practices among our players. If you have any concerns or questions about our responsible gaming features, please don't hesitate to contact us.